Who we are
The General Data Protection Regulations (GDPR) came into force on 25th May 2018. The aim of page is to explain how CLC Utility Services Ltd (CLC) (www.clcutilities.com) complies with the requirements of the regulation.
What personal data we collect and why we collect it
GDPR covers the protection of personal data. Personal data is defined as any data that identifies an individual, either directly or indirectly. Personal data includes but is not limited to:
- Phone number
- Email address
CLC collect personal data to assist with the following:
- Manage Contract or Framework Agreements
- Provide sales and marketing material
- Contact you in relation to services offered or supplied
- Manage ongoing relationship as either client or contractor.
The legal basis on which we hold this information is:
- Legitimate Interest – We believe that the information we supply will be of a commercial interest
- Contract – We need to communicate with you to fulfil contractual obligations
- Consent – Specific consent has been provided by yourselves to process your personal data. It is your legal right to withdraw this consent at any time.
How long we retain your data
Personal data of a customer is held for seven years after you cease to be a customer. Personal Data held for marketing purposes is held for a period of three years.
Personal data may be held paper based and/or electronically. Any information held in paper form is protected with various security measures such as storage in a locked facility. Electronic storage is protected by suitable software which is reviewed periodically.
Who we share your data with
CLC will not share your Personal data with a third party for marketing purposes, we may however share this data with our IT support company to allow them to maintain the systems of the business. We may also share Personal data with debt collection agents or our solicitors for the purpose of recovering funds owed.
What rights you have over your data
You have the right to be informed of any Personal data held, this request must be in writing and all requests will be responded to within 30 days. You also have the right to restrict processing of this data or to have errors rectified.
Should you have any queries or concerns about data held by CLC please contact:
Data Protection Officer
CLC Utility Services Ltd
Codham Hall Lane
Essex CM13 3JT
Or email DPO@clcltd.com
Independent advice on data protection and privacy
Contact the Information Commissioner’s Office (ICO) for independent advice about data protection, privacy and data-sharing issues. You have the right to lodge a complaint with the ICO about any of our information rights practices.
Information Commissioner’s Office
Cookies In Use on This Site
Our cookies help us:
- – Make our website work as you’d expect
- – Remember your settings during and between visits
- – Improve the speed/security of the site
- – Continuously improve our website for you
- – Collect any personally identifiable information (without your express permission)
- – Collect any sensitive information (without your express permission)
- – Pass data to advertising networks
- – Pass personally identifiable data to third parties
- – Pay sales commissions
You can learn more about all the cookies we use below
Website Function Cookies
Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
You can find more information about cookies at www.allaboutcookies.org.
Our own cookies
Third party functions
- – Google Maps
Disabling these cookies will likely break the functions offered by these third parties
We use these cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These analytics also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.
For more information on Google Analytics cookies, see the official Google Analytics page.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites.