Who we are

The General Data Protection Regulations (GDPR) came into force on 25th May 2018. The aim of page is to explain how CLC Utility Services Ltd (CLC) (www.clcutilities.com) complies with the requirements of the regulation.
 
What personal data we collect and why we collect it

GDPR covers the protection of personal data. Personal data is defined as any data that identifies an individual, either directly or indirectly. Personal data includes but is not limited to:
 

• Name

• Address

• Phone number

• Email address
   

CLC collect personal data to assist with the following:
 

• Manage Contract or Framework Agreements

• Provide sales and marketing material

• Contact you in relation to services offered or supplied

• Manage ongoing relationship as either client or contractor.
   

The legal basis on which we hold this information is:
 

• Legitimate Interest – We believe that the information we supply will be of a commercial interest

• Contract – We need to communicate with you to fulfil contractual obligations

• Consent – Specific consent has been provided by yourselves to process your personal data.  It is your legal right to withdraw this consent at any time.
   

How long we retain your data
 
Personal data of a customer is held for seven years after you cease to be a customer. Personal Data held for marketing purposes is held for a period of three years.
 
Personal data may be held paper based and/or electronically. Any information held in paper form is protected with various security measures such as storage in a locked facility.  Electronic storage is protected by suitable software which is reviewed periodically.
 
Who we share your data with
 
CLC will not share your Personal data with a third party for marketing purposes, we may however share this data with our IT support company to allow them to maintain the systems of the business. We may also share Personal data with debt collection agents or our solicitors for the purpose of recovering funds owed.
 
What rights you have over your data
 
You have the right to be informed of any Personal data held, this request must be in writing and all requests will be responded to within 30 days.  You also have the right to restrict processing of this data or to have errors rectified.

Should you have any queries or concerns about data held by CLC please contact:

Data Protection Officer
CLC Utility Services Ltd
Codham Hall Lane
Great Warley
Brentwood
Essex CM13 3JT
Or email DPO@clcltd.com

Independent advice on data protection and privacy

Contact the Information Commissioner’s Office (ICO) for independent advice about data protection, privacy and data-sharing issues. You have the right to lodge a complaint with the ICO about any of our information rights practices.

Information Commissioner’s Office 

Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF

Cookies In Use On This Site

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites
Our cookies help us:
 

1. – Make our website work as you’d expect

2. – Remember your settings during and between visits

3. – Improve the speed/security of the site

4. – Continuously improve our website for you
    

We do not use cookies to:
 

1. – Collect any personally identifiable information (without your express permission)

2. – Collect any sensitive information (without your express permission)

3. – Pass data to advertising networks

4. – Pass personally identifiable data to third parties

5. – Pay sales commissions
    

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Website Function Cookies

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org.

Our own cookies

We use cookies to make our website work including remembering your search settings. There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:
 

Google Maps
 

Disabling these cookies will likely break the functions offered by these third parties

Google Analytics

We use these cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These analytics also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

For more information on Google Analytics cookies, see the official Google Analytics page.

Tracking data is processed by google analytics. Please see their privacy policy for more information.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites.